1. Introduction
Welcome to Pioneer City Explorers ("we", "our", or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, pioneeres.pro, or use our guided tour services in Bath, United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website or booking a tour with us, you are accepting and consenting to the practices described in this policy.
2. Data Controller
For the purposes of the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, the data controller is Pioneer City Explorers, located at 15 Stall Street, Bath, BA1 1QE, United Kingdom. If you have any questions about this Privacy Policy or our data protection practices, please contact us at [email protected].
3. Information We Collect
We may collect and process the following data about you
a) Information you give us: You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail, or otherwise. This includes information you provide when you book a tour, subscribe to our newsletter, participate in discussion boards or other social media functions on our site, enter a competition, promotion, or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number, financial and credit card information, personal description, and dietary or accessibility requirements relevant to your tour.
b) Information we collect about you: With regard to each of your visits to our site, we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
4. How We Use Your Information
We use information held about you in the following ways
a) Information you give to us: We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer.
b) Information we collect about you: We will use this information to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
5. Legal Basis for Processing
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you (e.g., to provide your guided tour), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
6. Disclosure of Your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. We may share your information with selected third parties including: business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you; analytics and search engine providers that assist us in the improvement and optimisation of our site; credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. We may disclose your personal information to third parties if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; if Pioneer City Explorers or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Pioneer City Explorers, our customers, or others.
7. Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") or the UK. It may also be processed by staff operating outside the EEA or the UK who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. Your Rights
Under the GDPR and UK data protection laws, you have various rights in relation to your personal data. You have the right to request access to your personal data; request correction of the personal data that we hold about you; request erasure of your personal data; object to processing of your personal data; request the restriction of processing of your personal data; request the transfer of your personal data to you or to a third party; and withdraw consent at any time where we are relying on consent to process your personal data. If you wish to exercise any of the rights set out above, please contact us at [email protected].
10. Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
11. Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to [email protected] or by post to 15 Stall Street, Bath, BA1 1QE, United Kingdom.
Contact
Questions about this policy can be sent to [email protected] or by post to 15 Stall Street, Bath, BA1 1QE, United Kingdom.